The promise of ‘Tata Motors Service’ is to bring speedy assistance to customers when in need. Under this promise, Tata Motors has following 5 offerings:
Speed -O- Service aims to provide service to the customers with shortest turnaround time (90 mins) for scheduled services & minor repairs of their vehicles.
This Speed-O-Service process is designed to help in :
Speed -O- Service aims to provide service to the customers with shortest turnaround time (90 mins) for scheduled services & minor repairs of their vehicles.
This Speed-O-Service process is designed to help in :
Tata Motors Service brings you a Unique Service experience in the form of Door Step Service (DSS).
The Door Step Service Van is a self-sustained standalone workshop-on-wheels equipped with all the necessary workshop tools and equipments which are required to perform scheduled services & minor repairs on your vehicle. To ensure that our customers enjoy the Tata Motors Service at their convenience, the DSS Van will actually come to a location comfortable for the customer and get the repairs done.
*Currently, this service is available only in select cities with prior appointment. Please check with your local dealer for more details.
This is a pan India breakdown and towing assistance program that is serviced by a dedicated network of over 2,700 authorized service providers and can be accessed through a toll free helpline - 1800 209 8282. A quick response is ensured within 60 minutes in city limits and within 120 minutes on highways and other places. This service is provided free of cost till the warranty period of your car.
If your vehicle needs minor repairs like a bulb change, fuse repairs or even flat tyre replacement, feel free to drop by our workshop and get the same resolved within 30 minutes. We have dedicated bays in the workshop to fulfill our promise.
Tata Motors promises to deliver customer service with unmatched reliability. The quality of repairs is a key deliverable for all Tata Motors dealers. In all, the workshop staff includes nearly 20,000 technicians, and another 20,000 white collar staff which includes supervisors and customer facing front office staff. To maintain service quality standards, the trainees are assessed, trained and certified by Tata Motors. Under this promise, Tata Motors has following 3 offerings:
Under this program, each vehicle is subjected to standard quality checks to identify repair requirements not noticed or reported by the customer, ensuring that complete health of the vehicle is assessed, attended to and customers are apprised. Final Inspection at the end of the repair process through a stringent quality control SOP (Standard Operating Procedures) ensures hassle free operations for the customer.
We hold regular assessment tests for identifying the training needs of our team across India and then design training programs to ensure that the best service is given to our customers. We have also developed online training courses and self-study modules to help our team learn on their own and respond with reliable solutions to the customer’s needs
Tata Motors Service brings you a Unique Service experience in the form of Door Step Service (DSS).
Diagnostic Expert cum Trainers (DET) are available across our dealerships. DETs are provided with extensive training by TATA Motors wherein they are equipped with diagnostics skills and exhaustive knowledge of all our products. DETs are capable of resolving both mechanical & electrical critical complaints in the best way and shortest time possible.
Tata Motors is known for delivering best quality products that give value for years to come. Our service products are also designed on the same philosophy. Under this promise, Tata Motors has following 4 offerings :
Value Care (AMC) is a maintenance plan that guarantees protection against unexpected repairs & provides substantial savings through protection against inflation and price volatility of consumables. It covers all services and repairs including labour, parts & consumables. The annual maintenance contract can be bought with EQI (Equated Quarterly Installments). Value Care ensures that your vehicle gets a long and smooth life through quality service at any of the Tata Motors Authorized Workshops. It also insures you against rising oil prices, price of other consumables and even labor costs. Thus, it accrues huge savings on the cost of maintenance over a period of time. Our customers can choose from Value Care Gold & Value care Silver as per their requirement and usage to ensure hassle-free, reliable and economical maintenance of their vehicles.
This is a 'focused' approach for carrying out small repairs in the body shop. There are times when you drive your car with many minor dents/scratches. When you get your car for servicing, you can use this facility and get these dents/scratches removed making your car look almost new. Few key benefits are highlighted below :
Extend the benefits that you enjoy under warranty, by one or two more years, to protect your car for a longer duration/distance (Upto 1,50,000 kms). The extended warranty will cover mechanical and electrical breakdowns in your car, and it starts immediately after expiry of the original warranty. We strongly recommend the purchase of an Extended Warranty as early as possible.
Benefits:
TOP refers to ‘Tata Motors Original Parts’. We provide highly reliable and competitively priced spare parts at our dealerships. We provide warranty for spare parts for 6 months or 10,000 kms. whichever is ealier. In addition, we have also designed variety of repair kits for the customers, which can be easily customized according to their needs and requirements. These kits bring down the cost of parts and also provide convenience for repair. We have 200 different repair kits available for the customers. Tata Motors conducts checks at their authorized dealerships to ensure that the dealers are stocking TOPs through our field team.
